Shipping, Refund & Returns Policy

Shipping & Order Processing

At KAMA Kratom, we work to process and prepare orders as efficiently as possible. Orders are reviewed after they are placed and may be subject to product availability and order verification.

Once your order has been processed and shipped, it will be delivered right to your doorstep within 48 hours maximum.

Once your order ships, you will receive a tracking number so you can track your package throughout the delivery process until it gets to you.

Tracking & Delivery

Please make sure your shipping address and contact information are accurate before completing your purchase.

Your tracking number allows you to monitor your shipment from the time it is shipped until it reaches your doorstep.

KAMA Kratom is not responsible for delays caused by shipping carriers, incorrect addresses, weather, holidays, or other circumstances outside our control.

Damaged, Incorrect or Missing Orders

If your order arrives damaged, contains an incorrect product, or has another issue, please contact us as soon as possible after delivery.

Please include your order number and a description of the issue. Photos may also be requested to help us review the situation.

Returns Policy

Because of the nature of our products, returns may be limited. Customers should contact KAMA Kratom before sending any product back.

Unauthorized returns may not be accepted. If a return is approved, our customer service team will provide instructions for completing the return.

Products that have been opened, used, altered, or damaged after delivery may not qualify for a return or refund.

Refund Policy

Refund requests are reviewed individually. If a refund is approved, the applicable amount will be returned to the original payment method.

Once a refund has been issued, the time required for the funds to appear in your account may depend on your bank, card issuer, or payment provider.

Original shipping charges may not be refundable unless otherwise approved by KAMA Kratom.

Order Cancellations

If you need to cancel or change an order, contact us as soon as possible after placing it.

We cannot guarantee that cancellation or address changes will be possible once an order has entered processing or has been shipped.